Castlegar Nav-CARE Program Coordinator

Title: Castlegar Nav-CARE Program Coordinator

Job Purpose To coordinate the delivery of the Nav-CARE program in Castlegar and surrounding service areas. This position is based on the national Nav-CARE Program, developed by Dr. Barb Pesut of the University of British Columbia and Dr. Wendy Duggleby of the University of Alberta.

The Nav-CARE Program Coordinator reports to the Nav-CARE Program Manager.

Job Duties and Responsibilities The Nav-CARE Program Coordinator will continue to build the profile of the Nav-CARE program within the community. This individual will recruit volunteers, facilitate volunteer training, do client intakes, match volunteers and clients, and provide on-going support to volunteer navigators as determined by the national Nav-CARE program content.

The Program Coordinator

- Promotes the Nav-CARE program in the community
- Identifies clients/patients who could benefit from the Nav-CARE program
- Establishes relationships with clients/families that continue throughout client’s healthcare trajectory
- Assists in identification and development of client/family priorities that support quality of life
- Matches clients with volunteer navigators
- Promotes quality of life, fosters independence, and facilitates community connections
- Supports trained volunteers to connect client/family with community services, resources and individuals who support the achievement of patient/family priorities
- Continues to update the Community Resource Guide and add in new services as they become available
- Coordinates the delivery of the Nav-CARE program in Castlegar and surrounding service area
- Recruits, screens and interviews volunteers
- Trains, supervises and supports volunteer navigators




- Maintains accurate and up-to-date records in the program database
- Assists with the evaluation of the Nav-CARE program
- Collaborates with the Nav-CARE Program Manager on future planning and funding requests
- Provides monthly status reports to the Nav-CARE Program Manager
- Meets with staff, board, volunteers, consultants, and other stakeholders as needed.
- Cultivates "program champions" across community sectors including healthcare, seniors, families, and the local community.
- Liaises with healthcare professionals and providers as necessary.
- Other duties as assigned.

Education and Experience

- Past experience recruiting, coordinating, and supporting volunteers
- Experience with community engagement
- Familiarity with Google Drive, spreadsheets, Zoom, CRMs, and basic word processing software
- Previous demonstration as an effective communicator in a work environment
- Experience with non-profit work considered an asset
- Previous experience in a personal care setting (for example, background in caregiving, nursing, home, palliative or hospice care, seniors support or advocacy, etc.) or training in compassionate care considered an asset
- Ability to travel within the service area to meet with clients and volunteers (access to a car, valid Driver’s License)
- Resident in Castlegar area an asset

Core Competencies

- Serves with care and compassion
- Behaves ethically




- Communicates effectively
- Demonstrates high level listening skills
- Has well developed community networks with a demonstrated ability to cultivate relationships
- Fosters teamwork and collaboration
- Proactively addresses challenges
- Sees each person’s unique gifts and strengths
- Works efficiently and independently
- Is well-organized and acts professionally in the workplace

Terms

- Hours will be variable with an average of 15 hours per week
- Hourly rate of pay is $30 per hour
- Mileage for work related travel reimbursed at a rate of $0.60/km

Start Date September 28, 2026.

This position will be based from a home office, with flexible hours. Being a resident of Castlegar is an asset as familiarity with local services is a requirement.

To apply

- Please refer to the attached below for a full list of responsibilities and competencies.
- Applications due by August 28, 2026. Early applications encouraged.
- Send a CV, cover letter, and three references to [email protected] with the subject line “Castlegar Nav-CARE Program Coordinator application.” We thank all applicants. Only applicants selected for interviews will be contacted. We are an equal opportunity employer. Please contact us if you have questions about possible accommodations.

The Kootenay Social Support Society is the host organization for the West Kootenay Nav-CARE Program in Salmo, Nelson, Kaslo, the Slocan Valley, Nakusp, Castlegar and surrounding areas. Please visit westkootenaynavcare.org to learn more about Nav-CARE and our team. Pay: From $30.00 per hour

Benefits

- Casual dress
- Company events
- Versatile schedule
- Wellness program
- Work from home

Work Location: In person

📌 Castlegar Nav-CARE Coordinator
🏢 Kootenay Social Support Society
📍 Castlegar