Join Accenture Song as a CCaaS Delivery Lead, where you'll innovate and elevate customer service solutions. This role emphasizes strategic leadership and market insights to enhance CCaaS offerings. Driving the delivery lifecycle, you will lead initiatives aligned with business strategy while managing cross-functional teams.

Your experience will help develop robust client relationships and identify growth opportunities in CCaaS technology. You will influence transformation efforts across varied industries. Key Responsibilities:

- Manage end-to-end technology solutions for CCaaS
- Identify project opportunities with senior management
- Execute platform migration strategies effectively
- Design customer-focused CCaaS solutions with partners
- Facilitate Agile project planning and estimation

Requirements:

- 10+ years in Cloud Contact Center platforms
- 7+ years in strategic planning and stakeholder engagement
- 5+ years in AI chatbot integration
- Bilingual communication in English is essential
- Experience in Agile and Waterfall methodologies

Utilize your vast experience to launch transformative CCaaS solutions at Accenture Song.

📌 CCaaS Delivery Lead Role (Vancouver)
🏢 Accenture
📍 Vancouver