Chamber Platform Support Specialist (Part-Time Contract)

Reports To: Manager, Chamber Services & Administration

Apply: Submit your resume and cover letter to [email protected]. Only applications submitted via email will be considered.

As the primary point of contact for chambers using the Chamber Platform as their website, for member management, and event management, you will provide onboarding, training, website support, and ongoing customer success. This role is ideal for someone who enjoys working with technology, supporting users, creating training materials, and helping organizations succeed.

Accountabilities

Chamber Onboarding & Support

- Support onboarding and implementation of recent chamber clients
- Deliver virtual training sessions and user support
- Assist chambers with website administration and content updates
- Respond to user questions and troubleshoot platform-related issues

Training & Knowledge Resources

- Develop and maintain user guides, FAQs, training materials and knowledge resources
- Coordinate and escalate technical issues when required

Platform Adoption & Customer Experience

- Monitor platform adoption and identify opportunities to improve user engagement and retention
- Gather user feedback and recommend enhancements to improve the overall customer experience
- Assist with platform optimization, integrations and data alignment initiatives

As evidenced by these metrics

- Chamber onboarding and implementation completion
- Chamber user satisfaction and support experience
- Timely response and resolution of support requests




- Platform adoption and user engagement
- Training participation and effectiveness
- Accuracy and usefulness of training and support resources
- Chamber retention and ongoing platform use

In a manner that models our core values

- Kaizen
- Integrity
- Collaboration
- Reputation
- Empathy

Qualifications, skills, and strengths:

- Experience in customer support, customer success, software support, or a related role.
- Strong written and verbal communication skills.
- Experience delivering training, presentations, or onboarding sessions.
- Ability to create clear and effective documentation and instructional materials.
- Experience with website administration or content management systems.
- Strong organizational skills and the ability to work independently.
- Proficiency with Microsoft 365 applications.
- Comfortable learning and supporting technology platforms.
- Customer-focused and solutions-oriented.
- Organized, proactive, and self-motivated.
- Skilled at explaining technical concepts in a simple and approachable way.
- Passionate about helping chambers and their members succeed.

Preferred Qualifications

- Experience with CRM, membership management, or event management software.




- Familiarity with chambers of commerce, associations, or member-based organizations.
- Experience with website design tools, Canva, or similar platforms.
- Knowledge of customer success or user adoption best practices.

Why Join ACC?

- Flexible remote work arrangement.
- Opportunity to support chambers across Alberta.
- Meaningful work that contributes to the success of Alberta's business community.
- Collaborative and supportive team environment.

Compensation: Competitive salary

Position Type: Part-Time Contract Remote (10 hours per week) Position Start Date (targeted): September 14, 2026

Application Close Date: August 25, 2026

We appreciate all applications. Selected candidates will be contacted for an initial interview.

Work Environment: ACC is an equal opportunity employer committed to an inclusive and accommodating workplace. We are looking for a great teammate who can deliver results and contribute to the success of our team and network. This position is a remote position with occasional office hours.

About the ACC: The ACC is an advocate for Alberta business. With more than 106 volunteer-driven community chambers serving more than 22,000 businesses, we are the largest business organization in Alberta. Chambers advocate on behalf of business to government and help businesses grow by providing relevant services. The ACC was incorporated in 1938, and our offices are in Edmonton.

Pay: $30.00-$40.00 per hour

Benefits

- Flexible schedule
- Work from home

Work Location: Remote

📌 Chamber Platform Support Specialist (Part-Time Contract) (Canada)
🏢 Alberta Chambers of Commerce
📍 Canada