Join us in Toronto as a Solutions Engineer specializing in AWS Connect. Drive cloud contact center migration and implement agentic AI solutions across various business units.
In this pivotal role, you will leverage your deep technical knowledge of Amazon Connect to design and execute integrations with internal systems. Key responsibilities include building innovative AI capabilities and collaborating with business stakeholders to ensure successful implementation. Your role will involve mentoring others to optimize the use of the Amazon Connect platform.
Key Responsibilities:
• Technically integrate Amazon Connect with enterprise systems
• Build agentic AI solutions directly in Amazon Connect
• Connect contact center platforms with CIAM and authentication
• Work closely with architects for project success
• Provide training on operational best practices
Requirements:
• Expertise in Amazon Connect and contact center designs
• Experience with agentic AI and IVR integrations
• Robust history in migration projects within enterprises
• Proficient in CIAM integration methods
• Ability to mentor and develop technical teams
Utilize your AWS Connect expertise to transform contact center capabilities in this engaging engineering role.
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