Join Citi as a Data Platforms Support Analyst within the Securities Services division. This hybrid role combines client service, platform management, and operational excellence for high-profile data and reporting platforms. In this senior operational position, you’ll play a pivotal role in a globally distributed team, ensuring seamless 24x6 support for critical client-facing applications.

You'll directly contribute to the modernization of data platforms, implementing AI-assisted troubleshooting and automation, while also taking ownership of incident management and process improvements. Key Responsibilities:

- Manage L2 production support with global follow-the-sun model
- Ensure compliance with SLAs during incident responses
- Communicate effectively with client-facing teams
- Drive problem management to resolve recurring issues
- Support change management activities for platform evolution Requirements:
- Minimum 5 years in application support within finance
- Active experience with ITRS Geneos monitoring tools
- Solid SQL skills for data quality diagnostics
- Practical knowledge of ITIL-aligned management
- Scripting skills for operational task automation Advance your career at Citi, where innovation meets client service!

📌 Citi Data Platforms Support Analyst (Mississauga)
🏢 Citigroup
📍 Mississauga