Join MCI as a Call Center Technical Support Representative and assist customers with technical issues. Your skills in troubleshooting will enhance the customer experience.
An chance awaits with MCI for a Call Center Technical Support Representative. The role requires a blend of technical proficiency and stellar customer service skills. Candidates with a basic understanding of computer systems and previous tech support experience will thrive in this position, which also values bilingual communication in English and Spanish.
Key Responsibilities:
• Assist customers with first-level technical support
• Troubleshoot issues with hardware and software
• Document all issues and their resolutions
• Communicate solutions to customers clearly
• Escalate unresolved customer issues promptly
Requirements:
• At least 18 years of age is mandatory
• High school diploma or GED is required
• Fluent in English and Spanish, both written and spoken
• Excellent communication and customer service skills
• Background in tech support or IT helpdesk preferred
Make an impactful difference in customer satisfaction with your technical skills at MCI.
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📌 MCI Call Center Technical Support Role (Sydney)
🏢 Socket.dev
📍 Sydney