Join Hard Rock Digital as a Verifications Associate and enhance customer trust through meticulous identity verification. Focus on compliance while delivering top-notch customer support during onboarding.
In this vital role, you'll be responsible for verifying identities and ensuring regulatory compliance. You will engage with customers, manage escalations, and operate under strict AML/KYC guidelines. Your proactive approach will help maintain our commitment to authenticity and exceptional customer experiences.
Key Responsibilities:
• Approve and review customer identification documents
• Manage escalations and case resolution effectively
• Communicate to request supporting documentation from customers




• Conduct comprehensive PEP and Sanction screenings
• Support KYC requirements with compliance teams
Requirements:
• Strong interpersonal skills and attention to detail
• Excellent written and verbal communication
• Trustworthy and possess integrity in handling sensitive data
• Knowledge of regulatory requirements and policies
• Adaptability to a versatile, 24/7 work environment
Bring your analytical mindset and proactive spirit to elevate Hard Rock Digital's operations.
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📌 Join Hard Rock as a Verifications Associate (Toronto)
🏢 Hard Rock Digital
📍 Toronto