Join Vancouver Coastal Health as a Senior Patient Care Quality Liaison and enhance patient care quality. Specialize in managing patient and family concerns, ensuring safety in care delivery.This role works under the Regional Director of the Patient Care Quality Office, with a focus on resolving issues and fostering trust among patients and stakeholders. Required is a Master's Degree and significant experience in conflict resolution within healthcare settings, reinforcing the commitment to functional performance and satisfaction.Key Responsibilities:Manage patient care complaints and ensure timely resolutionsCoach teams on effective follow-up processesAnalyze and report client feedback for service improvementAct as a liaison for patient understanding of rightsMaintain organization-wide compliance with health standardsRequirements:Master's degree in relevant discipline required5-7 years in healthcare conflict resolutionAdvanced knowledge of patient care quality lawsProven track record of effective decision-makingAbility to lead interdisciplinary collaborationsSupport patient satisfaction and safety through effective quality management practices at Vancouver Coastal Health.#J-18808-Ljbffr

📌 Quality Liaison At Vancouver Coastal Health
🏢 Vancouver Coastal Health
📍 Vancouver