About the Role

Customer Service

- Assist stylists in the absence of store management
- Actively builds client confidence by creating an engaging, interactive experience
- Gain new clients meeting conversion goals and continues to service the existing client base
- Resolves customer service issues swiftly
- Ensure customers’ needs are surpassed without hesitation.
- Consistently meets/exceeds both store and individual sales goals, including KPI’s
- Maximize the customer experience
- Maintain a positive outlook and professional demeanor while supporting company initiatives

Staff Partnership
- Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office

Operations
- Consistently adheres to company policies and procedures
- Possesses working knowledge of POS system
- Communicate all store-related issues to the Store Manager when unable to solve them on their own




- Performs opening/closing duties as required
- Uses time effectively when not servicing clients
- Accountable for protecting MaxMara assets and minimizing shrink

Store Visuals
- Maintains a clean working setting and ensures the presentation of the product is consistent to standard
- Is fully knowledgeable of the product

Required Skills/Education:

- Minimum 2-4 years of Retail experience; luxury a plus
- RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
- Strong interpersonal, organizational, and communication skills
- Able to work independently as well as collaboratively
- Proficient computer skills

Max Mara is an Equal Opportunity Employer. M/F/D/V

📌 Client Advisor, Holt Renfrew Montreal
🏢 Max Mara Fashion Group
📍 Montreal