Client Care (Scheduling) Coordinator

RNS Health Care Services Inc.

RNS Health Care Services Inc. is currently seeking a dedicated, detail-oriented, and solutions-focused Client Care (Scheduling) Coordinator to join our team. This position is being posted to fill an existing vacancy within our Client Care operations.

If you thrive in a fast-paced environment where no two days look the same, enjoy connecting people to meaningful care, and take pride in keeping operations running smoothly behind the scenes, this role may be a strong fit for you.

About the Role

As a Client Care Coordinator, you are at the centre of service delivery—ensuring clients receive timely, appropriate care while supporting the frontline teams who make that care possible.

You will be responsible for coordinating daily client scheduling, responding to urgent service needs, and maintaining strong communication between clients, field staff, and internal departments. Your work directly supports continuity of care and helps ensure clients receive the right support at the right time.

This role includes after-hours and weekend emergency response as part of a shared rotation.

What You’ll Do In this role, you will:

- Receive and manage referrals from Ontario Health at Home (OHAH), hospitals, private clients, insurance providers, and other partners
- Quickly assess scheduling requirements and coordinate appropriate staff assignments
- Confirm service arrangements with clients/families and OHAH within expected timeframes
- Build strong working relationships with frontline staff, supervisors, and care partners
- Manage daily scheduling changes, cancellations, and urgent staffing needs




- Respond to after-hours and weekend emergency calls as required
- Document all scheduling activity, communications, and service updates in AlayaCare
- Track absences, missed care, and service interruptions accurately
- Identify and escalate client safety or service concerns promptly
- Support payroll and billing accuracy by investigating discrepancies
- Participate in team meetings and ongoing operational improvements

What Success Looks Like You are someone who naturally brings order to complexity. You stay calm under pressure, think ahead, and take initiative when challenges arise. You take pride in being the person who ensures “everything runs as it should” even when things change quickly.

What We’re Looking For

- Previous experience in scheduling, coordination, dispatch, or a similar fast-paced administrative role (healthcare experience an asset)
- Strong organizational skills with the ability to manage competing priorities
- Excellent communication skills with a client-focused mindset
- High attention to detail and strong problem-solving ability
- Comfort working in a dynamic environment with shifting priorities
- Professionalism and discretion when handling sensitive information
- Proficiency with scheduling systems (AlayaCare preferred), spreadsheets, and Microsoft Office tools
- Post-secondary education in Business,



Operations, Healthcare Administration, or a related field preferred
- Clear Criminal Record and Judicial Matters Check (required)

About RNS Health Care Services Inc. RNS Health Care Services Inc. is an accredited, Canadian-owned organization providing compassionate, skilled home and community care services since 1985. Our team delivers personal support, nursing, homemaking, respite care, palliative care, foot care, and community clinic services across a variety of care settings.

We are committed to delivering high-quality care while fostering a supportive, respectful, and collaborative workplace.

RNS Health Care Services Inc. is committed to accessibility and inclusive hiring. Accommodations are available upon request for candidates participating in the selection process. We are an equal opportunity employer.

RNS Health Care Services Inc. does not use artificial intelligence (AI) to screen, assess, or select applicants. All applications are reviewed by our recruitment team.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please visit us at: https://rnshc.com/

Job Types: Full-time, Permanent

Pay: $42,500.00 per year

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Ability to commute/relocate:
- Aurora, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- What scheduling software are you familiar with?

Experience:
- Healthcare: 1 year (required)
- Scheduling: 1 year (required)

Work Location: In person

📌 Client Care Coordinator (Home and Community Health Care) (Aurora)
🏢 RNS Health Care Services
📍 Aurora