Client Care/Tarion Warranty Specialist A Client Care/Tarion Warranty Specialist acts as the bridge between homeowners and site homebuilders, construction teams, and trades. This role ensures that all new home warranty items are addressed promptly and complaint with the Ontario Recent Home Warranties Plan Act and Tarion Construction Performance Guidelines. Duties include fielding telephone calls, fielding emails, greeting clients & potential customers, provide information and assist potential purchasers & current purchasers with inquires, and assisting the sales manager and sales agents.

- Homeowner Support: Serve as the primary point of contact for new home buyers, addressing questions regarding pre-delivery inspections (PDI), 30-day forms, and year-end warranty submissions
- Deficiency Assessment: Conduct in office walk-throughs and inspections to evaluate structural, aesthetic, or mechanical defects and determine necessary repairs.
- Trade Coordination: Schedule, manage, and follow up with subcontractors and trades to ensure repair work is completed to Tarion standards.
- Dispute Resolution: Mediate and facilitate communication between builders/vendors and homeowners to resolve warranty claims fairly and efficiently.

Administration
- · Providing administrative support by maintaining confidential customer files by filing, organizing, archiving physical & electronic files
- · Ensuring the Model homes are clean and in working order.
- · Responsible for opening & closing of model homes
- · Need for consistent attention to detail
- · Required to be able to respond under high volume, intense situations

Customer Service:




- · Greeting all customers and potential customers in a timely and friendly manner.
- · Provide information on new home products we have for sale
- · Ensure and provide quality service to our customers and our suppliers
- · Build and nurture relationships with clients to ensure high levels of satisfaction and repeat business

· Coordinate with real estate team when applicable to facilitate smooth transactions
- Minimum of 5 years of proven experience in customer service, or related roles; experience in new-construction builds and (Tarion) warranty services.
- Able to travel to site for Inspections and meetings with homeowners.
- Strong data entry skills with high accuracy and attention to detail.
- Excellent communication skills, both verbal and written, with professional phone etiquette.
- Analytical skills to evaluate warranty cases and identify effective solutions.
- Demonstrated ability to work independently as well as part of a team in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple tasks efficiently. This role is integral to maintaining high levels of customer satisfaction by providing timely, accurate, and courteous warranty support across diverse markets.

Join us in delivering outstanding service through inspections, quality standards, and dedicated client care! Please note that only selected applicants will be contacted further.

Pay: $24.00-$27.00 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Experience:
- Customer Care: 5 years (required)
- new build Tarion warranty: 3 years (required)

Work Location: In person

📌 Client Care/Tarion Specialist (Niagara Falls)
🏢 Pinewood Homes (Niagara
📍 Niagara Falls