Element Dance Studio | Bedford, Nova Scotia

Part-Time | Approximately 20 Hours/Week | $18.50-$20.00/Hour

Element Dance Studio is looking for an exceptional Client Experience & Administrative Coordinator to join our team in Bedford.

This is much more than sitting at a front desk.

You'll be one of the people who helps keep a busy dance studio organized, families informed, accounts accurate, and the day-to-day details running smoothly behind the scenes.

On any given shift, you might welcome a dancer who's excited for class, help a parent with a registration question, respond to emails, process a payment, update an account, solve a scheduling issue, and make sure an key detail doesn't fall through the cracks.

If you're the kind of person who loves creating order, genuinely enjoys helping people, notices the details others miss, and gets satisfaction from crossing things off a list, you may be exactly who we're looking for.

No dance experience is required.

THE ROLE

You'll be an important point of contact for our dancers and families and a key support within Element's day-to-day operations.

Your responsibilities will include

- Welcoming dancers and families and creating a friendly, professional front-desk experience
- Exceptional verbal and written communication skills in English are required. As a key point of contact for Element families, you must be confident communicating clearly, professionally, and warmly in person, over the phone, and by email - including when answering questions or navigating sensitive or challenging conversations.
- Responding to parent and student questions in person, by email and by phone
- Managing registrations, class changes, and other student account updates
- Processing payments and assisting with billing and account administration
- Maintaining accurate client and student records
- Monitoring and responding to the studio email inbox
- Assisting families with our registration and studio systems
- Keeping administrative information organized and up to date
- Maintaining confidentiality when working with student, family, and financial information
- Supporting studio events, programs, and seasonal administrative projects
- Keeping the front office organized and welcoming
- Identifying questions or situations that need to be escalated to studio leadership
- Helping improve administrative systems and processes as you become familiar with the role
- Other administrative and client-service responsibilities that naturally arise in a busy studio environment

Some shifts are predictable. Others involve a parent waiting at the desk, an email that needs a response, a phone ringing, and three things suddenly needing your attention at once. Being able to stay calm, friendly,



and organized while priorities shift is an important part of succeeding in this position.

YOU MIGHT BE A GREAT FIT IF...

You're someone people describe as reliable, warm, and exceptionally organized.

You don't need someone constantly reminding you what needs to be done. You take ownership of your work, follow things through, and care about getting the details right.

You're also someone who

- Genuinely enjoys helping people
- Communicates warmly and professionally, both verbally and in writing
- Is comfortable working independently
- Can stay productive without constant supervision
- Handles interruptions without becoming flustered
- Is confident working with numbers, payments, and account details
- Has strong attention to detail
- Is comfortable learning new technology and systems
- Can prioritize when several things need attention
- Handles sensitive information with discretion
- Responds calmly and professionally when someone is frustrated or upset
- Isn't afraid to ask questions when something is unclear
- Takes feedback well and wants to continue improving
- Notices when something could work better and is willing to suggest a solution
- Cares about being a dependable member of a team

Above all, you follow through. If you say you're going to take care of something, your team can trust that it will get done, or that you'll communicate if you need help.

THIS ROLE PROBABLY ISN'T FOR YOU IF...

We want to be transparent about the position so you can decide whether it genuinely fits what you're looking for.

This probably isn't the right role if you:

- Are looking for full-time hours
- Need a traditional Monday-Friday daytime schedule throughout the year
- Don't enjoy working independently for portions of your shift
- Find frequent interruptions particularly stressful
- Prefer a role where every day follows exactly the same routine
- Aren't comfortable interacting with parents, children, and teenagers
- Are only looking for something very short-term

We're particularly interested in finding someone who is looking for a consistent, long-term part-time position and for whom our evening schedule fits well with their lifestyle.

EXPERIENCE

Previous administrative, reception, customer service, office, hospitality, recreation, or similar experience is an asset.

However, we're more interested in finding the right person than someone with a specific job title on their résumé.





Experience with any of the following is helpful:

- Google Workspace, particularly Gmail, Docs, and Sheets
- Microsoft Excel
- Customer or client management systems
- Registration software
- Billing, bookkeeping, or payment processing
- Administrative or reception work
- Customer service
- Dance experience is not required.
- Training will be provided on Element's programs, policies, and systems.
- SCHEDULE

This is a permanent part-time, in-person position at our Bedford studio. Monday: 3:45–8:45 p.m.

Tuesday: 4:00–9:00 p.m.

Wednesday: 3:45–8:45 p.m.

Thursday: 3:45–8:45 p.m.

Approximately 20 hours per week.

Summer

Summer hours may shift in accordance with an adjusted class schedule.

The studio also has scheduled closures throughout the year around holidays and studio breaks.

Reliable availability for our regular schedule, along with some flexibility for adjusted scheduling during the summer months, is an important requirement of this position.

COMPENSATION

$18.50-$20.00 per hour, based on relevant experience and qualifications.

ABOUT ELEMENT

Element Dance Studio is a busy, established dance studio in Bedford, Nova Scotia serving children and families through recreational and competitive dance programs.

Our goal is to create an environment where dancers can grow not only as performers, but as people.

Behind that experience is a team of teachers, directors, and administrators working together to make hundreds of small details happen every week.

Our administrative team is an important part of that.

We want the person in this role to feel trusted, supported, and valued for the work they do, not simply like "the person at the front desk."

A FEW FINAL DETAILS

- This position is in person at Element Dance Studio in Bedford, NS
- This is a permanent part-time position
- Regular September-June hours are approximately 20 hours per week
- Summer hours may shift in accordance with an adjusted class schedule
- Candidates must be able to reliably work the required schedule
- The successful candidate will be required to complete a Vulnerable Sector Check
- We are looking for someone interested in becoming a consistent, dependable part of our team

HOW TO APPLY If you've read this far and found yourself thinking, "This sounds like me," we'd love to hear from you.

Please complete our online application and tell us a little about yourself, your previous experience, and why this particular position and schedule are a good fit for you.

We're not looking for a perfect résumé.

We're looking for someone who is kind, capable, organized, dependable, and genuinely takes pride in doing excellent work.

Pay: $18.50-$20.00 per hour

Work Location: In person

📌 Client Experience & Administrative Coordinator (Bedford)
🏢 Element Dance Studio
📍 Bedford