Transform the customer journey as Scotiabank's Client Experience Design & Strategy Director located in Toronto. Focus on driving exceptional results through strategic CX initiatives. This pivotal role in the Client Experience Management Office involves developing a detailed CX strategy that enhances client interactions throughout their banking experience.

You will collaborate with various stakeholders to ensure a seamless integration of insights derived from client research. Leading data analysis and maintaining a customer-centric approach is critical for ongoing journey optimization and satisfaction. Key Responsibilities:

- Create and refine the CX strategy for optimal client engagement
- Lead the design of customer experiences and journey mapping




- Perform user research and engage early adopters
- Build prioritization methods for CX initiatives
- Work with leadership to identify high-impact CX opportunities

Requirements:

- Bachelor’s degree in a relevant field, MBA preferred
- 10+ years in Client Experience fields
- Proven data-driven decision-making history
- Excellent interpersonal skills
- Adaptability in quick-paced settings

Join Scotiabank and leverage your strategic vision to redefine client experiences and drive business success.

📌 Client Experience Design Director - Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto