Company website: www.sunly.ca

Sunly Energy is currently seeking a Full-Time Permanent Client Services Representative to join our team!

Candidates must be located in PE, ON, NS or NB.

Who We Are

Sunly is a leader in residential solar sales and installation, recently expanding into energy storage. Serving customers across Canada, Sunly’s mission is to power energy independence by delivering affordable, renewable, and reliable energy solutions to both residential and commercial clients. Our solar services provide economic savings and the peace of mind that you know how much your electricity will cost you in the future.

With our Corporate office located on Prince Edward Island, Sunly Energy is the leading solar provider in the Maritimes with several franchises across Canada.

Why You'll Love It Here

- Competitive pay: $19.00 per hour + commissions.
- Training and development opportunities: we invest in your success with ongoing training and mentorship, with opportunities for career advancement.
- Supportive culture: we lead by example, and our culture thrives on positivity, enthusiasm, resilience and growth.
- Positive work-life balance: standard work week, no additional hours are required.
- Purpose-driven work: help shape a greener future for Canadian families and communities.

What You'll Do

As a Client Services Representative, you will be responsible for proactively engaging prospective clients through a high volume of outbound calls, generating interest and booking qualified appointments for Sales Representatives.

This is a client-facing role that combines customer service and sales skills; you will use effective communication, questioning and objection-handling techniques to understand prospects' needs, address concerns and move conversations toward an appointment.

You will typically make or receive 60–100 calls per day, with a target of 10+ appointments per Sales Representative per week.

Under the supervision of the Channel Optimization Director, the duties and responsibilities of the Client Services Representative will include, but are not limited to, the following:

Client Engagement and Lead Conversion

- Make and receive approximately 60–100 inbound and outbound calls per day,



with approximately 50% or more of the workday spent on the phone;
- Follow up on incoming leads, including serving as the first point of contact for digital leads and following up on door-knocking leads;
- Engage prospective clients to understand their needs, generate interest and identify opportunities;
- Ask effective questions, actively listen to understand prospective client needs, concerns and objections, and determine appropriate ways to address client objections and re-engage the prospect;
- Use sales and professional relationship-building skills to keep prospects engaged and move conversations toward an appointment;
- Proactively follow up with historical inbound leads and other available lead lists to generate new opportunities; and
- Use email and text messaging as supporting communication tools, with telephone calls being the primary method of client engagement.

Appointment Setting and Sales Support

- Schedule qualified appointments between prospective clients and Sales Representatives, with a target of 10+ appointments per Sales Representative per week;
- Proactively work to maintain fully booked and productive Sales Representative calendars;
- Collect required information from potential clients for proposal creation;
- Assist with the collection of sales documents;
- Assist with calls to the mainline;
- Complete welcome calls with new clients, as needed;
- Book site inspections, as needed; and
- Ad-hoc tasks as assigned.

Who You Are The successful candidate will possess the following qualifications:

- Post-secondary degree/diploma in renewables, energy or related discipline is preferred;
- Strong ability to take initiative;
- Excellent verbal and written communication skills in English required, bilingualism in French is an asset;
- Confident and comfortable communicating with prospective clients by telephone, in a high-volume outbound call environment;




- Strong ability to engage prospects, ask effective questions, identify needs and respond appropriately to objections or hesitations;
- Strong interpersonal and relationship-building skills, with the ability to influence and motivate prospective clients toward taking the next step;
- Excellent customer service skills;
- Organizational skills and attention to detail;
- Ability to multitask, prioritize and work independently as well as collaborate with the team;
- Ability to adapt to changes and pivot as necessary based on business needs; and
- Comfortable with technology and software (Google Suite, CRM an asset).

Working Conditions

- Work remotely and independently, with the ability to stay motivated, organized and productive without direct supervision;
- Self-starter who takes initiative, manages priorities effectively and proactively follows up on opportunities;
- Results-driven and motivated by achieving performance and appointment-setting targets;
- Comfortable working in a high-volume, telephone-focused environment;
- Ability to work effectively in a rapid-paced environment and manage competing priorities and several deadlines; and
- Ability to build relationships and utilize exceptional conflict resolution skills to handle challenging client interactions with professionalism.

Ready to Shine?

We are currently looking for passionate individuals who are eager to make a significant impact within a growing organization. If you are driven by the opportunity to contribute to a dynamic team, we encourage you to submit your application.

Sunly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Pay: From $19.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Application question(s):
- Candidate must be located in PE, ON, NS or NB. Are you currently located in one of these provinces?
- Do you have experience making a high volume of outbound calls?

Language:
- English (required)
- French (preferred)

Work Location: Remote

📌 Client Services Representative (Canada)
🏢 Sunly Energy
📍 Canada