Drive customer success at NuORDER with a Senior Client Success Manager in Montreal. This hybrid role focuses on retention, upselling, and maximizing product engagement across the customer lifecycle. In this 18-month fixed-term contract, you will be instrumental in fostering customer loyalty and driving revenue growth by understanding client needs and ensuring optimal product use.

You will manage a multimillion-dollar portfolio, guiding clients from onboarding through adoption, growth, and renewal. This position requires a keen ability to identify upsells and expansion opportunities while mitigating churn risks. Key Responsibilities:

- Serve as a strategic partner to onboard and support customers
- Manage a multimillion-dollar portfolio through all lifecycle stages




- Build relationships with key stakeholders for account growth
- Identify and close ideal clients for Lightspeed Payments
- Develop proactive engagement strategies aligned with milestones Requirements:
- Bachelor's degree in any field
- 5-7 years in Customer Success or Account Management
- Solid problem-solving and strategic planning abilities
- Bilingual communication skills in English and French
- Experience with CRM tools like Salesforce Leverage your expertise in customer success to enhance client engagement and drive growth at NuORDER.

📌 Client Success Manager at NuORDER (Montreal)
🏢 Gofractional
📍 Montreal