Reform Clinics is a busy multidisciplinary rehabilitation clinic located on the Oakville–Burlington border. Our team provides chiropractic, physiotherapy, massage therapy, acupuncture, and rehabilitation services in a welcoming and professional environment.

We are hiring an experienced Clinic Billing & Patient Care Coordinator who can confidently support reception, scheduling, payments, and extended health insurance billing with minimal training.

This position is intended for someone who already has hands-on experience with Jane App, TELUS eClaims, and point-of-sale payment processing.

Key Responsibilities

- Manage patient bookings, schedule changes, cancellations, and practitioner calendars
- Register patients and maintain accurate electronic records in Jane App
- Process payments, issue receipts, and complete end-of-day transaction reconciliation
- Submit and troubleshoot extended health insurance claims through TELUS eClaims
- Verify patient information and explain clinic billing procedures professionally
- Answer telephone calls, emails, texts, and patient inquiries
- Complete appointment confirmations, recalls, and follow-up scheduling
- Monitor outstanding accounts and follow up on billing matters when required
- Assist with clinic documentation and general administrative duties
- Maintain patient confidentiality and follow clinic privacy procedures
- Help ensure that reception and daily clinic operations run efficiently

Required Experience Applicants must have previous hands-on experience with:

- Jane App
- TELUS eClaims
- Point-of-sale payment processing
- Reception or administration in a healthcare or rehabilitation clinic

Applications that do not demonstrate this experience may not be considered for this particular position.

Preferred Experience

- WSIB billing or documentation
- Motor vehicle accident billing, HCAI, or OCF forms
- Physiotherapy, chiropractic, massage therapy,



or multidisciplinary clinic administration
- Accounts receivable and insurance claim follow-up

WSIB and motor vehicle accident billing experience are preferred but are not required.

What We’re Looking For

- Solid attention to detail, particularly when handling payments and insurance claims
- Excellent verbal and written communication
- Dependability and consistent attendance
- Ability to prioritize and manage several responsibilities during busy periods
- Professional judgment when handling confidential patient information
- A warm, helpful, and patient-focused approach
- Ability to work independently and contribute positively to a team

Why Join Reform Clinics?

- Established and supportive multidisciplinary team
- Up-to-date clinic environment
- Competitive compensation based on relevant experience
- Paid onboarding and clinic-specific training
- Opportunity to take on greater responsibility as the role develops
- Meaningful work supporting patients throughout their care

Saturday Availability Availability to work every Saturday or alternating Saturdays is required. Please do not apply if you are unavailable on Saturdays.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $20.00-$24.00 per hour

Benefits

- On-site parking

Ability to commute/relocate:
- Oakville, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Have you used Jane App in a paid clinic administration role? If yes, for approximately how long?
- Have you independently submitted claims through TELUS eClaims?
- What point-of-sale or payment-processing systems have you used?
- Do you have any experience with WSIB, HCAI, MVA billing, or OCF forms?
- Are you consistently available every Saturday or alternating Saturdays?
- What days and hours are you available to work?

Experience:
- healthcare clinic: 1 year (preferred)

Work Location: In person

📌 Clinic Billing & Patient Care Coordinator (Oakville)
🏢 Reform Clinics
📍 Oakville