Position: Support Engineer

Type: Contract

Compensation: $25 - $50/hour

Location: Remote

Commitment: 10-40 hrs/week

Role Responsibilities

- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- Utilize scripting skills to automate routine support tasks and improve incident response times.
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets.
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
- Create, maintain, and improve technical documentation and best practice guidelines.

Requirements





- Have advanced proficiency with scripting languages such as Python, Bash, or PowerShell.
- Have solid hands-on experience with cloud platforms like AWS, Azure, or Google Cloud.
- Possess extensive knowledge of JIRA for issue tracking and project management.
- Have an in-depth understanding of TCP/IP networking concepts and troubleshooting techniques.
- Demonstrate excellence in both written and verbal communication.
- Have proven problem-solving skills in high-pressure environments.

Application Process

- Easy Apply on LinkedIn
- Check email for next steps
- Participate in resume evaluation & interview stage

📌 Cloud Operations Engineer | $50/hr Remote (Canada)
🏢 Crossing Hurdles
📍 Canada