Contract 18 months - Toronto

Responsible for a team of 4, for training and coaching our staff & retail partners, including product and client development to support the achievement of company objectives.

You will bring energy, expertise, and a coaching mindset to inspire and empower teams across the retail network. Your key responsibilities will include:

- Lead, coach, develop, and motivate a team of four Retail professionals, fostering a cooperative, high-performing, and engaging team culture.
- Design, develop, and facilitate impactful training programs across brand culture, product knowledge, selling ceremony, client development, and leadership capabilities.
- Partner with Sales, Marketing, and other cross-functional teams to build and manage the annual education calendar in support of seasonal launches, key business priorities, and client events.
- Act as the key link between the field and corporate teams, ensuring communication is clear, relevant,



timely, and actionable.
- Assess field learning and development needs on an ongoing basis; provide tailored recommendations, follow-up, and coaching to address opportunities.
- Evaluate the effectiveness of existing education initiatives and continuously enhance or create programs in response to business needs and field feedback.
- Partner with field leadership and store management to review productivity reporting, discuss key performance indicators, identify opportunities, and establish future objectives.
- Support the adoption of virtual and digital learning tools to deliver engaging, effective, and scalable education experiences.
- Champion the brand culture and elevate the ultimate luxury client experience across all points of sale.

📌 Coach commercial/Coach commerciale (Toronto)
🏢 TMC Canada
📍 Toronto