Enhance client satisfaction as a Tier 2 Service Desk Analyst at Yardstick Technologies. Deliver top-notch IT solutions, manage service tickets, and excel in troubleshooting issues
At Yardstick Technologies, founded in 2008, we specialize in IT outsourcing for small and medium businesses in Western Canada. As a Tier 2 Service Desk Analyst, you’ll be key in ensuring service level commitments are met. You will prioritize and resolve tickets to maintain high client satisfaction while following our service operational standards.
Key Responsibilities:
• Manage and resolve escalated service tickets efficiently
• Oversee personal service ticket queue with appropriate prioritization
• Complete change and incident request tickets accurately




• Collaborate with vendors to fulfill service requests
• Diagnose advanced technical issues effectively
Requirements:
• Post-secondary education in Information Technology
• 2+ years IT experience in help desk settings
• Proficiency in Windows Server Technologies
• Expertise in Domains, GPOs, and Active Directory
• Ability to lift IT equipment up to 50 lbs
Elevate client experiences through expert ticket management and advanced troubleshooting at Yardstick Technologies.
#J-18808-Ljbffr

📌 Tier 2 Service Desk Analyst at Yardstick (Edmonton)
🏢 YARDSTICK TECHNOLOGIES
📍 Edmonton