Company Description Apple Express Courier Ltd., founded in 1985 as a Toronto-based local delivery business, has grown into a strategic transportation and logistics provider serving some of the world’s largest brands. The company combines skilled people, robust processes, and advanced technology to deliver highly customized, outsourced last-mile supply chain solutions.

Apple

Express focuses on healthcare, IT, and retail clients, offering SLA-driven services that support both initial and ongoing customer relationships. The organization emphasizes fair and equitable treatment of its team members, financial stability, and continuous improvement to deliver innovative solutions at robust value and service quality. As client needs evolve, Apple Express continues to expand its role by aggregating more non-strategic processes related to the “last mile.”

Role Description The Commercial Lead – Strategic Accounts is a full-time hybrid role based in Mississauga, ON, with some flexibility to work from home. This role focuses on managing and growing key strategic accounts, ensuring service excellence and alignment between client expectations and Apple Express solutions. Day-to-day responsibilities include developing commercial strategies for target accounts, leading pricing and proposal activities, and negotiating contracts and service agreements.

The Commercial

Lead will collaborate closely with operations, finance, and customer service teams to optimize performance, support SLA fulfillment,



and identify opportunities for process improvement and cost efficiency. The role also involves regular client meetings, performance reviews, and reporting on account health, revenue growth, and pipeline development.

Qualifications

- Solid Communication skills, including clear written and verbal communication, stakeholder engagement, and presentation capabilities.
- Proven Customer Service skills with a focus on relationship building, issue resolution, and delivering high satisfaction for strategic accounts.
- Demonstrated Sales skills, including opportunity identification, pipeline management, negotiation, and closing commercial deals.
- Experience with Purchasing or procurement-related activities, such as cost analysis, vendor coordination, and contract terms review.
- Solid Account Management skills, including strategic planning, performance monitoring, and multi-stakeholder coordination across complex accounts.
- Background in logistics, transportation, or supply chain environments, preferably serving healthcare, IT, or retail sectors.
- Strong analytical and financial acumen, with the ability to interpret data, develop business cases, and support pricing and margin decisions.
- Comfort working in a hybrid environment, with effective time management, organization, and self-direction.
- Post-secondary education in Business, Commerce, Supply Chain, or a related field, or equivalent professional experience.

📌 Commercial Lead – Strategic Accounts (Mississauga)
🏢 Apple Express Courier
📍 Mississauga