Join Capital One Canada as a Senior Associate in Servicing Strategy, where understanding customer needs transforms banking. Drive strategic initiatives while leveraging operational expertise in a hybrid work model.

This role requires three years of experience in the financial industry, where you will contribute to Capital One's long-term servicing vision. Collaborate across the organization to enhance customer experience, optimize processes, and ensure compliance while adapting quickly to operational changes. Your analytical skills will drive improvements through data storytelling and strategic workforce alignment.

Key Responsibilities:



• Shape strategy for Capital One's Servicing initiatives • Navigate different operational domains effectively • Manage projects using frameworks for quality delivery • Produce concise status reports on project health • Translate data into insights that enhance customer experience

Requirements: • Minimum 3 years in finance or agile environments • Proficient in MS Office Suite and data analytics • Bachelor’s degree in relevant fields preferred • Experience in customer or agent operations • Ability to solve problems independently

Lead the way in redefining customer service at Capital One Canada. #J-18808-Ljbffr

📌 Servicing Strategy Senior Associate (Winnipeg)
🏢 GStars
📍 Winnipeg