Be a key player at Resmed as a Senior Product Manager for CCaaS, enhancing global contact center solutions via strategic product management and stakeholder collaboration in a remote capacity. Leverage platforms like RingCentral and Salesforce.In this senior role, you will guide the evolution of our Global Revenue CCaaS Product Roadmap. Your expertise in NICE inContact and contact center operations will be imperative as you drive product strategy, ensuring operational alignment across diverse teams. You will work directly with GTS and revenue teams to create unified platform strategies that respect regional requirements and constraints.Key Responsibilities:Develop, maintain,



and execute the CCaaS Product RoadmapPresent architectural recommendations to stakeholdersFacilitate cross-functional workshops to clarify user requirementsDrive operational feasibility through real-world CCaaS insightsAlign with CRM product teams on integration strategiesRequirements:Over 8 years of experience in CCaaS and product managementComprehensive knowledge of NICE inContact and SalesforceDemonstrated success in managing multi-region product roadmapsStrong analytical and strategic problem-solving skillsEffective communication and persuasion abilitiesUtilize your CCaaS expertise to transform customer interactions and drive success at Resmed.#J-18808-Ljbffr

📌 Ccaas Senior Product Manager At Resmed (Halifax Regional Municipality)
🏢 ResMed
📍 Halifax Regional Municipality