Join Brex as a Support Specialist I, focused on transforming customer interactions from Vancouver. Provide expert support that helps customers trust and love Brex’s platform. As a Support Specialist I at Brex, you will be instrumental in ensuring customer satisfaction and retention. Your primary tasks will involve resolving client inquiries and collaborating with internal teams to make Brex’s tools even better. Embrace a remote working setting with some training based in Vancouver. Key Responsibilities:
- Resolve inquiries via email, phone, and chat
- Leverage product expertise to address complex issues
- Document and report trends in customer feedback
- Mentor colleagues through knowledge sharing
- Actively contribute to team success Requirements:
- Residing in the greater Vancouver, BC area
- Necessary flexibility for the Support team's hours
- Strong commitment to customer satisfaction
- Excellent verbal and written communication skills
- Experience handling technical problems tactfully Bring your customer support passion to Brex and make a meaningful impact in finance tech. #J-18808-Ljbffr

📌 Brex Customer Experience Specialist (Ottawa)
🏢 Brex
📍 Ottawa