Transform call center training with Raise as the Director of Learning, Development & Enablement in Calgary. Lead the charge in optimizing onboarding programs for enhanced performance.
In this pivotal role, you will audit and redesign training curriculums at a leading financial institution. Collaborating with the internal learning team, your focus will be on creating efficiency while ensuring essential learning outcomes. Emphasizing up-to-date adult learning methodologies, you will shadow daily operations in Calgary to align training with real-world needs.
Key Responsibilities:
• Review call center onboarding to identify training inefficiencies
• Shorten overall training duration while ensuring readiness
• Create interactive learning paths using digital tools




• Shadow agents to observe workflows in real time
• Evaluate learning metrics and drive continuous improvement
Requirements:
• Minimum 5 years in instructional design and L&D;
• Experience in call center or financial services training
• Expertise in adult learning theory and instructional design
• Advanced knowledge of Articulate 360 tools
• Bachelor’s degree or equivalent in relevant area
Lead transformative training initiatives that elevate performance standards in Calgary's financial sector.
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📌 Learning Development Director for Call Centers (Calgary)
🏢 Raise
📍 Calgary