Join Our Team

Since opening our first retirement residence in 1989, Berwick Retirement Communities has been committed to offering quality retirement living and now owns eight residences across BC. We are proud to be BC owned & managed.

Berwick Retirement Communities promotes an environment which integrates hospitality with superior customer service and care. As a member of the Berwick team you will uphold a philosophy that respects choice, independence and autonomy for our residents.

Berwick on the Park retirement community is looking for a Multi-Service Worker/ Concierge who is reliable, authentic, and excited to make a difference in the lives of people. As part of a dynamic team environment, your unique sense of humour, optimism, and ability to work well with seniors, will lead to a flourishing career with a company that supports your personal and professional growth.

Hours of Work:

4 on 3 off, Wednesday - Saturday, 11:30pm - 7:30am. This is a temporary position pending return of incumbent on September 11, 2027.

Pay:

Starting wage $26.50, including night shift differentials as applicable.

Benefits:

- Employee Assistance Program
- Discounted Meal Program
- Complimentary Onsite Gym Use
- Vacation starting at 6%
- Employee Perks Discount Program

Position Summary: Under the supervision of the General Manager and the Resident Services Manager, the Multi-Service Worker – Concierge assists with a variety of tasks within the residence and may be assigned primarily in one area based upon operational requirements. The MSW-Concierge will be assigned in areas of administration, emergency response, and non-emergent assistance or ELS Services for independent residents. Carries out duties in an efficient, friendly and courteous manner and demonstrates a respectful and caring approach to Berwick residents and staff.

This position is responsible for “Emergency Response” for the building and its occupants. The MSW is aware of and conforms to Assisted Living Registrar requirements and applicable internal policies as it relates to Enhanced Living Services.





The successful candidate will be a flexible individual who enjoys multitasking and displays high energy, with the ability to encourage a comfortable, home-like environment for residents, team members, families, and visitors. Encourages and adheres to a holistic philosophy of wellness, recognizing that each resident is capable of, to varying degrees; making decisions about his/her life and is a partner in the decision-making process.

Knowledge, Skills, and Abilities:

- Food Safe Level 1 Certificate if handling or serving food
- A minimum of 3 years experience in the field of geriatrics, assisted living, and residential care is preferred
- Ability to work well with seniors, their families, and the public
- Tact, sound judgment, confidentiality, patience, reliability, and the ability to treat staff and residents with respect and dignity
- Demonstrates a solid understanding of the intent, philosophy, and core values of assisted living when planning and delivering personal service and hospitality services
- Ability to work with staff as a team is essential
- Good observational, communication, and recording skills
- Valid Emergency First Aid Certificate, CPR, and AED training
- WHMIS Certification
- Ability to read, write, and speak English proficiently and understands verbal and written instructions
- Valuable interpersonal skills and an ability to effectively interact with the various individuals involved in providing holistic care and service in a flexible resident focused environment
- Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand, and walk as required to perform the duties of the position
- Must have knowledge, skills, and training on how to manage and respond to potential harassment in the workplace (verbal,



physical and sexual).

Note: A criminal record check is required pursuant to the Criminal Records Review Act for working with vulnerable adults. Current TB test also required as well as proof of Covid-19 vaccination(s). What our staff are saying about working with Berwick Retirement Communities:

I love working at Berwick. Each day presents different opportunities to challenge ourselves. I get to work closely with staff and residents to ensure that the programs we offer are the highest quality and most up to date. We have such a great team that supports each one other and inspires me to do my best.

- Jacqueline, Active Living Manager, Berwick on the Park since 2017.

It has been my pleasure to work at Berwick these past years as a Resident Care Aide. I have enjoyed sharing many touching moments with residents and staff; they are all like family to me.

- Heather, Enhanced Living Services, Berwick House since 2008.

Working at Berwick has been a very meaningful and rewarding experience. Being able to connect with the residents and the staff in many different aspects makes each day special. The teams all work well together and complement one another to make your day feel very successful.

-Melissa, Operations Support Manager Berwick on the Lake since 2021.

I love working with the Marquise and Berwick team. Together we are a family who demonstrates pride, dedication, loyalty within our team. It is so easy to come to work when you absolutely love your job. It is a pleasure to watch my team grow with our residents as it brings them so much joy to listen to their stories; residents become our family as well.

-Marlo, Director of Hospitality, Marquise Hospitality at Berwick Comox Valley since 2015.

Pay: From $26.50 per hour

Application question(s)

- Are you able to work the posted schedule Wednesday - Saturday 11:00pm - 7:30am?
- Do you have 2 Covid Vaccinations?

Experience:
- Administrative: 1 year (preferred)

Licence/Certification:
- First Aid Certification (preferred)

Work Location: In person

📌 Concierge / Multi-Service Worker (Kamloops)
🏢 Berwick Retirement Communities
📍 Kamloops