Position Summary

The Stewarding Supervisor will be responsible for all Stewarding operations of the Stewarding department and monitoring all aspects of cleanliness and health standard.

Duties & Responsibilities

- Recognizes and greets all guests and team members first
- Provides exceptional and professional service to our guests and team members
- Ensures the well‑being of our guests and team members by being alert to and reporting potential hazards
- Models all Deerhurst Resort Standards while caring for the guests, co‑workers and owners
- Comfortable making responsible decisions and develops recommendations for effective problem solving
- Develop and continue to build strong team relationships within the department and inter‑departmentally under the direction of the Steward Manager
- Work closely with outlet leaders to maintain adequate levels of china, silver and glass par stock levels in all outlets
- Plays an active role in the recruiting process, departmental orientation and training of new associates
- Assist in monitoring and striving to exceed budgetary guidelines
- Follow up with Supervisors to ensure adequate training has been provided to associates
- Provides daily coaching and development to the Stewarding Supervisors and Associates
- Assist in the operations of the Stewarding department to ensures friendly, courteous and efficient service is extended to all guests/associates
- Reviewing daily; Schedule business levels vs. Departmental staffing requirements
- Update Banquet Event Orders to ensure proper guest needs/requirements
- Completing quarterly inventory checks to ensure adequate supply of tools, chemicals etc.
- Effective and clear communication to all departments required
- Assist the Chief Steward to seek new ways to raise the bar for best practices
- Aids Chief Steward to ensure positive team member moral is maintained and the Associate Opinion Survey Action Plan is achieved




- Ensure that all H&S; incidents are dealt with in a timely manner and prevented in the future
- Follow and provide all hotel Health & Safety requirements; Personal Protective Equipment, Safe Work procedures
- Promote, communicate and adhere to all Environmental standards put out by the resort
- Follow up to ensure all duties have been completed to standard
- Ensures support of the Open Door Policy
- Performs the tasks of other Stewarding roles as required
- Provides support to Security and/or Team Leaders by communicating any unusual situation or person/s
- Provides support per the Emergency Response Plan as directed by the Chief Steward, Duty Manager and/or Senior Leader on‑site
- Managing and scheduling monthly departmental meetings and training sessions
- Completes all other duties as assigned

Skills, Abilities & Attributes

- Guest oriented with a sincere, helpful, caring and friendly personality
- Able to work well and lead others
- Able to take initiative within given guidelines
- Pays precise attention to detail, order and cleanliness
- Has exceptional energy, flexibility and professionalism
- Enjoys offering exceptional service and meeting the needs of others
- Able to train and use cleaning chemicals to maintain sanitation standards
- Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
- Able to maintain composure and objectivity
- Able to identify problems and make corrections for improvements
- Is adaptable with their schedule, primary will work day shift or as business levels require
- Able to move up and down stairs frequently
- Able to occasionally work outdoors in seasonal temperatures
- Able to stand, lift, carry & move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

Education & Experience

- High School diploma is an asset
- A valid Ontario drivers license and clean driving record is required
- Current sanitation certificate is required
- WHMIS certification an asset
- Previous leadership experience is required

#J-18808-Ljbffr

📌 STEWARDING SUPERVISOR (Huntsville)
🏢 Freed
📍 Huntsville