Become a pivotal Bilingual Contact Center Representative with Insight Global, handling client interactions in a flexible, hybrid work model. Your strong communication skills in French and English will shine as you resolve customer issues.
This position requires skilled professionals ready to engage with customers through inbound and outbound calls. Candidates must have call center experience, showing empathy and patience while managing high call volumes. You'll provide solutions in a supportive team environment, ensuring customer satisfaction.
Key Responsibilities:
• Handle inbound and outbound calls professionally
• Provide exceptional customer service and resolve inquiries
• Educate customers on services and solutions
• Document customer interactions accurately
• Meet productivity and compliance standards
Requirements:
• Strong verbal and written communication skills in French and English
• Previous experience in a call center
• Ability to manage high call volumes effectively
• Experience in financial services is a plus
• Robust multitasking abilities under pressure
Deliver top-notch customer service while thriving in a dynamic contact center at Insight Global.
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📌 Bilingual Contact Center Representative (Mississauga)
🏢 Insight Global
📍 Mississauga