Drive excellent customer service as a Customer Support Advocate under the CX Manager's guidance. Focus on quick inquiry responses and dispatch support to enhance customer satisfaction.

This position requires a solution-oriented qualified with 2-3 years of customer or dispatch experience. Your role will involve timely order processing and accurate communication regarding clients' products. You will educate customers, manage accounts, and escalate issues, ensuring high-quality service standards are maintained.

Key Responsibilities: • Process orders accurately and efficiently • Answer customer inquiries across various communication channels • De-escalate concerns and troubleshoot service issues • Educate clients about services and promotional offers • Coordinate account setup and maintain accurate reporting

Requirements: • High School Diploma or GED is mandatory • 2-3 years of experience in customer experience or dispatch • Strong typing skills of 50+ words per minute • Excellent communication abilities • Some college education is a plus

Join the team and make a meaningful impact as a Customer Support Advocate. #J-18808-Ljbffr

📌 Customer Support Advocate Role (Winnipeg)
🏢 Archway Marketing Services
📍 Winnipeg