Elevate the customer experience as a Key Lead at Knix, where inclusivity and confidence-building are paramount. Drive sales and cultivate customer loyalty while coaching team members effectively.
As a Key Lead, you will guide customers through personalized assistance and maintain high performance on the sales floor. With your love for the brand, you empower associates to exceed targets and create memorable shopping experiences. Adapt quickly in a vibrant setting, using KPIs to make informed decisions and support your team's success.
Key Responsibilities:
• Create a warm, welcoming atmosphere for all customers
• Lead by example in fitting rooms and on the floor
• Coach Sales Associates and reinforce positive behaviors




• Analyze sales data to enhance performance in real time
• Assist customers with unique product selections and fittings
Requirements:
• 2+ years in retail, ideally in a leadership capacity
• Strong ability to motivate and coach team members
• Proficiency with sales metrics and KPIs
• Experience handling challenging customer interactions
• Ability to lift up to 25lbs and move efficiently throughout the store
Drive customer satisfaction while shaping a supportive team environment as a Key Lead at Knix.
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📌 Customer-Focused Key Lead at Knix (Toronto)
🏢 Knix Wear
📍 Toronto