Drive exceptional customer experiences as BMO's Senior Manager for Customer Onboarding and Early Tenure. This hybrid role in Toronto emphasizes strategic vision and journey management for customer growth.As a Senior Manager, you will lead the development of strategies that support onboarding new customers, particularly newcomers to Canada, ensuring they build primary banking relationships quickly and effectively. This role demands collaboration with various departments to optimize customer touchpoints, improve engagement,



and measure success through performance metrics.Key Responsibilities:Own strategy and roadmap for onboarding and early tenure journeysEnhance early customer activation and cross-sell initiativesCollaborate with analytics and marketing for customer insightsDesign personalized experiences for New to Canada clientsManage delivery of customer journey optimization initiativesRequirements:7+ years of experience in customer strategy or marketingDemonstrated leadership in managing complex programsExpertise in customer journey design and analyticsStrong communication and influence across teamsMBA or advanced degree preferredMake a significant impact at BMO by leading creative customer journey practices and enhancing customer relationships.#J-18808-Ljbffr

📌 Senior Manager For Bmo Customer Journeys (Toronto)
🏢 BMO
📍 Toronto