Maximize customer satisfaction and operational effectiveness as a Contact Center Operations Leader with Reliance. Utilize your extensive experience to enhance processes and culture.

This Senior

Manager role focuses on leading operational strategies and implementing innovative solutions at Reliance. You will streamline operations, enhance productivity, and cultivate a high-performance culture, actively driving growth and continuous improvement. Your leadership will guide teams and ensure fantastic customer experiences. Key Responsibilities:

- Ensure productive contact center operations across multiple sites
- Identify and implement operational improvements
- Build and develop leaders through effective coaching
- Collaborate with stakeholders for seamless service delivery
- Manage customer escalations and improve service quality Requirements:
- Minimum 8 years of progressive leadership in contact centers
- Proven track record in operational effectiveness and growth
- Strong people leadership and analytical skills
- Proficient in Microsoft Office and CRM applications
- Experience with NiCE CCaaS and SAP tools Enhance customer experiences and drive innovation in your career at Reliance.

📌 Contact Center Operations Leader at Reliance (Canada)
🏢 Reliance Home Comfort
📍 Canada