WORKING CONDITIONS Market-competitive salary

- Comprehensive group insurance program paid 100% by the employer
- Group RRSP with employer contribution
- Free parking and public transportation nearby
- Full gym
- Social committee, employee discounts. TASKS AND RESPONSIBILITIES Respond to calls and emails from our commercial customers wishing to order material for their construction projects
- Enter quotes and customer orders into the system, modifying them as needed
- Perform a close follow-up of orders
- Provide end-of-project documents on our products
- Analyze customer needs in order to recommend the appropriate products
- Work in partnership with the sales and credit departments
- Ensure adequate communication with other departments to provide high quality customer service.

REQUIREMENTS AND SKILLS Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups

- Have accumulated 1 to 2 years of relevant experience in customer services
- Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders)
- Intermediate knowledge of the Office Suite
- Knowledge of Epicor's P21 software, an asset.

📌 Coordinator, Customer Service (Quebec)
🏢 CENTURA
📍 Quebec