Workplace Health & Claims Management

Vancouver, BC

Reporting to the Manager, Workplace Health, the Workplace Health Coordinator provides effective case management and administrative support for the Disability Management process for an assigned portfolio within Provincial Health Services Authority, by assisting return to work support services that encompass assessing, planning, implementing, coordinating, monitoring and evaluating options available to meet an individual’s health needs; promotes recovery at work or early return to work (RTW) efforts, identifies claims for coordination of early intervention services, coordinates modified/alternate work opportunities to mitigate absences from work due to occupational and non-occupational illness/injury; develops and implements RTW plans based on medical information and/or functional restrictions; collaborates with HR business partners to determine appropriate placements for employees in accommodation situations; maintains accurate records and utilizes appropriate software to record information and implement effective case management.

What You’ll Do

- Coordinate the Disability Management Program process by communicating with key stakeholders including Managers, Unions and third party insurers to facilitate the safe and timely return to work for ill/injured employees.
- Utilize a disability case management model to assist the employee in all aspects of managing their absences from occupational and non-occupational illness/injury through early contact, initiation of a case management plan, referral to early intervention services and development and implementation of recovery plans including RTW programs, in collaboration with third party insurers and Workplace Health team members.
- Monitor sick leave claims for possible RTW opportunities, update appropriate stakeholders by coordinating and documenting all RTW plans with the Union, Manager, employee and third party insurers, as required.
- Communicate with the insurer’s claim’s office to verify details of the claim around the status and time loss of a claim, including proposed treatment/rehabilitation plan; works with team members to identify options and opportunities for modified RTW, including ongoing updates on the claim.
- Provide advice, guidance and recommendations to employees to ensure the employee returns to work in a protected and timely manner through coordinated partnership with key stakeholders.
- Work with Workplace Health Consultants to propose, develop and/or implement recovery plans when it involves more in-depth medical case management and/or complex cases.
- Monitor the status of employees participating in PHSA’s Disability Management programs through follow up with Managers, employees and stakeholders by the accurate maintenance of the WHITE database.
- Act as a resource for internal and external inquiries to Workplace Health for information and/or assistance; refer to appropriate workplace health team members as necessary.
- Perform a variety of clerical duties such as preparing correspondence, reports, minutes and graphs utilizing applicable software applications.

Qualifications What you bring

- A level of education, training and experience equivalent to a diploma in a related field and a minimum of three to five years of recent, related experience in a disability management or rehabilitation setting, or an equivalent combination of education and experience including administrative experience. Diploma in Rehabilitation and Disability Management from a recognized educational institution would be considered an asset.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.

- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Workplace Health &

• Claims Management contexts found in the foundational documents including Truth &





• Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women &

• Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills &

• Knowledge

- Models a commitment to service and being an HR business partner within a complex organization. Excellent written, verbal, and interpersonal skills; aptitude to listen, ascertain the needs of clients, and respond accordingly in a timely and efficient manner. Demonstrated ability to build strong, positive relationships and effectively work with various stakeholders and colleagues. Possesses knowledge and understanding of disability management principles and best practices. Ability to adapt and be flexible to changing priorities and manage a demanding workload, and being guided by policies and procedures, regulations, legislation, and collective agreements. Strong analytical, critical thinking and decision-making skills. Demonstrated ability to collect data from a variety of sources, analyze, produce reports, and make recommendations. Proven problem solving, decision making, consulting skills, and the ability to facilitate the resolution of issues. Demonstrated ability to mentor and engage others to ensure success in the workplace. Ability to work both independently and as an effective team member. Able to multi-task, organize and prioritize workload to manage concurrent multiple projects and successfully meet deadlines. Work well with frequent interruptions. Commitment to the value of continuous learning and an open curiosity for current ideas and innovation. Demonstrated ability to engage others to ensure success in the workplace. Demonstrated knowledge and ability to utilize related equipment and computerized software packages such as the Microsoft Office suite at an advanced level.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth &

• Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women &

• Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What We Bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness,



development programs to support you – at work and at home.

- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary Full-Time (Until April 2028 or Until Return of Incumbent) Salary Range: $63,484 - $91,259. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.

Salary will be prorated accordingly for part time roles.

Location: 1333 W Broadway, Vancouver, BC V6H 1G9

Closing Date: Applicants accepted until position is filled

Hours of Work: Monday-Friday 08:00-16:00

Requisition #: 202398E

What We Do The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C.

Human Rights

Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention Current Employees Of PHSA

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on August 25, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].

📌 Coordinator, Workplace Health (Vancouver)
🏢 Provincial Health Services Authority
📍 Vancouver