Take charge as the Director of Operations at Ericsson, based in Toronto, Canada. Lead successful customer engagements in Cloud Software & Services while ensuring operational governance and excellence.In this critical role, you will manage end-to-end delivery performance and partner with multiple teams to translate strategies into actionable outcomes. Your leadership will focus on financial discipline and the health of customer service operations, promoting a culture of transparency and accountability within the team.



Your impact will be felt across all customer interactions and engagements.Key Responsibilities:Own and drive operational excellence for customer delivery across engagementsFacilitate effective governance and escalation managementMonitor and report on key operational and financial metricsFoster collaboration between delivery teams and stakeholdersLead training and development initiatives within operationsRequirements:Proven director-level experience in customer operations or service deliveryStrong knowledge of financial management and cost controlExperience in stakeholder management and executive-level communicationAbility to influence cross-functional teams in a matrix environmentTrack record of improving customer satisfaction and operational successEnhance customer operations at Ericsson by delivering high-quality outcomes effectively.#J-18808-Ljbffr

📌 Director Of Operations For Ericsson Canada (Toronto)
🏢 Ericsson
📍 Toronto