Drive customer growth at SysAid as the Director of Growth & Customer Retention. Transform our post-sales organization through innovative AI and insights-driven strategies.In this pivotal role at SysAid, you will own the net revenue retention (NRR) and leverage agentic AI to enhance customer experiences. Your leadership will be vital in shifting from reactive to predictive growth strategies while fostering a high-performing, automated team culture.Key Responsibilities:Spearhead initiatives to improve Net Revenue Retention (NRR)Utilize AI for customer onboarding and adoption strategiesDevelop proactive churn reduction plans with automated risk managementCreate scalable growth mechanisms powered by AI insightsGuide cross-functional relationships to enhance customer successRequirements:10+ years in SaaS Customer Success or managementExperience in leading AI initiatives for customer retentionProven success in managing expansion targets and retention strategiesUnderstanding of ITSM or enterprise SaaSData-driven mindset with robust analytical skillsJoin SysAid in redefining customer growth through innovative AI solutions and insights-driven strategies.#J-18808-Ljbffr

📌 Director Of Growth & Customer Retention – Sysaid (Toronto)
🏢 SysAid
📍 Toronto