Explore an engaging Bilingual Service Desk Agent role in Montreal, providing vital first-level support for technical issues. Your focus will be on delivering exceptional service to users via multiple channels including phone and remote assistance.

In this Tier 1 Deskside Support position, you will collaborate with the IT team while troubleshooting hardware, software, and desktop problems. You will gain hands-on experience with Microsoft Windows 10 and Active Directory, contributing to both user satisfaction and ongoing IT projects.

Key Responsibilities: • Assist users with hardware and software troubleshooting • Manage and prioritize service requests efficiently • Liaise with internal support teams for resolutions • Create and upkeep technical documentation • Participate in technical project initiatives

Requirements: • A diploma or degree in IT or related field • At least 1 year of help desk support experience • Familiarity with Microsoft Office 365 and SCCM • Robust communication skills in English and French • Capacity to work flexibly on rotating shifts

Capitalize on your technical skills and bilingual expertise in this essential support role in Montreal. #J-18808-Ljbffr

📌 Montreal Tier 1 Bilingual Support Agent (Saint-Joseph-de-Beauce)
🏢 TEEMA
📍 Saint-Joseph-de-Beauce