Join Tipalti as a Senior Partner Customer Success Manager and enhance customer relationships post-go-live. Shape processes to ensure strategic partner roles flourish in driving customer success.
This role is integral to Tipalti's Customer Success team, focusing on ensuring partner-referred customers maximize their value. With a foundation in fintech, you will develop strategies that facilitate growth while mentoring your team. Collaborate with various departments to implement insights that enhance customer operations.
Key Responsibilities:
• Oversee customer transitions post-go-live effectively • Create advocates and manage customer portfolio growth • Refine operational structures for better partner engagement • Ensure partner customer needs are championed within teams • Coach fellow team members and strengthen team objectives
Requirements: • 5+ years in customer success or account management • Familiarity with partner/alliances ecosystems for growth • Robust background in account retention and advocacy • Experience with ERP and customer management tools • Excellent organizational and communication abilities
Utilize your expertise to create robust customer relationships and drive impactful changes within Tipalti's Customer Success program. #J-18808-Ljbffr