Current Opportunity

SPRING LIVING OVERVIEW

Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years.

Spring

Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day.

Spring Living is the Retirement Community platform of the BAZ group; a Real Estate company that strategically acquires, develops, constructs and repositions assets throughout North America.

JOB OVERVIEW

REPORTS TO: Vice President of Operations The Corporate Director of Resident Services provides strategic leadership, operational oversight, and subject-matter expertise for culinary and housekeeping services across Spring Living Retirement Communities.

This position is responsible for ensuring that residents consistently experience high-quality dining, exceptional hospitality, clean and well-maintained living environments, and service excellence across the portfolio.

The Corporate

Director works closely with Executive Directors, Regional Operations leaders, community-based culinary and housekeeping teams, and corporate support functions to establish standards, improve operational performance, develop talent, manage costs, and drive resident satisfaction.

The role combines corporate strategy with hands-on operational support, including community visits, service assessments, implementation of best practices, performance improvement initiatives, vendor management, training, budgeting, and support for new developments, acquisitions, and operational transitions.

ROLES AND RESPONSIBILITIES

Direct Reports: N/A

Corporate Culinary & Dining Services Leadership:

- Develop and maintain corporate standards, policies, procedures, and operating expectations for culinary and dining services.
- Establish a consistent resident dining experience across all Spring Living communities while allowing for appropriate local and resident preferences.
- Provide leadership and support related to menu development, food quality, presentation, service standards, dining room operations, and resident satisfaction.
- Partner with culinary leaders and Executive Directors to improve food quality, resident choice, dining experience, and overall hospitality.
- Review menu cycles and ensure menus are nutritionally appropriate, operationally practical, cost-effective, and aligned with resident preferences.
- Support the development and implementation of specialized and therapeutic diets in collaboration with appropriate clinical resources.
- Monitor food costs, labour costs, purchasing practices, waste, inventory, and overall culinary department performance.
- Identify opportunities to improve purchasing efficiencies, standardize products, and leverage corporate purchasing power.
- Support compliance with applicable food safety, public health, infection prevention, occupational health and safety, and retirement-home requirements.
- Establish and monitor food safety and sanitation standards, including inspection readiness and corrective action plans.
- Support culinary recruitment, onboarding, training, succession planning, and leadership development.

Housekeeping & Environmental Services Leadership:

- Establish corporate standards for housekeeping, laundry, cleanliness, infection prevention, and environmental services.
- Ensure communities maintain consistently high standards of cleanliness, presentation, sanitation, and resident comfort.
- Develop and monitor housekeeping schedules, staffing models, productivity expectations, cleaning standards, and quality assurance processes.
- Provide operational guidance on cleaning products, equipment, supplies,



processes, and vendor relationships.
- Support the implementation of standardized housekeeping and environmental services procedures across the portfolio.
- Monitor housekeeping performance through community visits, audits, resident feedback, quality indicators, and operational reporting.
- Partner with Operations and Maintenance teams to ensure common areas, resident suites, dining areas, and back-of-house areas are appropriately maintained.
- Support infection prevention and outbreak preparedness through appropriate environmental cleaning standards and procedures.
- Identify opportunities to improve labour efficiency, supply utilization, productivity, and overall department performance.
- Support housekeeping recruitment, onboarding, training, succession planning, and leadership development.

Operational Performance & Quality Assurance:

- Establish measurable corporate performance standards and key performance indicators for culinary and housekeeping services.
- Develop reporting tools and dashboards to monitor performance across the portfolio.
- Conduct regular community visits and operational reviews to assess compliance with corporate standards.
- Identify trends, performance gaps, and opportunities for improvement and develop appropriate action plans.
- Partner with Executive Directors and Regional Directors of Operations to implement corrective actions and monitor results.
- Support communities experiencing service challenges, staffing issues, resident complaints, quality concerns, or operational deficiencies.
- Lead or participate in corporate quality improvement initiatives related to resident services.
- Ensure resident and family feedback is incorporated into service improvement initiatives.

Financial Management & Budgeting:

- Provide corporate leadership in the development of annual culinary and housekeeping operating budgets.
- Establish appropriate staffing models and labour expectations based on community size, occupancy, service levels, and operational requirements.
- Monitor departmental labour, food, supplies, contract services, and other operating expenses.
- Analyze budget-to-actual results and develop action plans for material variances.
- Identify opportunities for cost savings without compromising resident experience, quality, or safety.
- Support business cases and capital planning related to culinary and housekeeping equipment, renovations, and operational requirements.
- Collaborate with Finance, Procurement, and Operations to improve financial performance and purchasing practices.

Talent Development & Leadership:

- Establish corporate expectations for culinary and housekeeping leadership capabilities.
- Develop training programs, tools, resources, and best-practice standards for department leaders.
- Coach and mentor Executive Directors, department managers, culinary leaders, and housekeeping leaders.
- Support succession planning and talent development within resident services.
- Promote a culture of accountability, teamwork, service excellence, and continuous improvement.
- Support recruitment strategies for hard-to-fill culinary and housekeeping positions.
- Identify opportunities to improve employee engagement and retention within resident services departments.

Resident Experience & Hospitality:

- Champion a resident-first approach to culinary, dining, housekeeping, and hospitality services.
- Ensure services reflect Spring Living's commitment to dignity, choice, independence, and quality of life.
- Review resident satisfaction results and identify opportunities to improve service delivery.




- Support communities in responding to resident and family concerns related to food, dining, housekeeping, cleanliness, laundry, and hospitality.
- Establish hospitality standards that create a welcoming and comfortable environment for residents, families, and visitors.
- Promote dining and housekeeping services as important components of the overall resident experience rather than purely operational functions.

Compliance & Risk Management:

- Maintain knowledge of applicable Ontario legislation, regulations, standards, and best practices affecting culinary, housekeeping, environmental services, food safety, infection prevention, occupational health and safety, and retirement homes.
- Support communities in maintaining readiness for regulatory inspections and external audits.
- Review operational incidents, complaints, inspection findings, and quality concerns and provide corporate guidance.
- Ensure appropriate corrective and preventive actions are implemented.
- Partner with Risk, Quality, Clinical, Operations, and other corporate departments on issues involving resident safety and service quality.

Corporate Projects & Strategic Initiatives:

- Lead or participate in corporate projects involving culinary, dining, housekeeping, hospitality, and resident services.
- Support new community openings, acquisitions, integrations, renovations, and operational transitions.
- Develop implementation plans, standards, training programs, and operating tools for new or transitioning communities.
- Evaluate emerging technologies, equipment, service models, and industry practices that may improve resident services.
- Support corporate strategic initiatives and other duties as assigned by the executive leadership team.

Other:

- Performs other related duties as required.

QUALIFICATIONS

- Post-secondary education in hospitality management, culinary management, business administration, gerontology, or a related discipline is preferred.
- Minimum 7–10 years of progressive experience in hospitality, retirement living, long-term care, healthcare, hotel, food service, environmental services, or a related service environment.
- Demonstrated multi-site leadership experience is strongly preferred.
- Experience overseeing culinary, dining, housekeeping, environmental services, or hospitality operations.
- Strong understanding of food safety, sanitation, infection prevention, and environmental services practices.
- Demonstrated experience with budgeting, financial analysis, labour management, and operational performance.
- Experience developing and implementing policies, procedures, standards, training programs, and quality assurance processes.
- Strong coaching, leadership, communication, and relationship-management skills.
- Ability to influence and support operational leaders across multiple locations.
- Experience working in a regulated environment is an asset.
- Valid driver's licence and ability to travel regularly between communities.

Spring Living is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Spring Living is committed to fair and accessible employment practices. If you require accommodation (including but not limited to, an accessible interview site, alternative format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process, please let us know.

Job Type: Full time

Pay: From $100,000.00 per year

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Work Location: In person

📌 Corporate Director of Resident Services (Greater Toronto Area)
🏢 Spring Living
📍 Greater Toronto Area