Lead customer advocacy as Tipalti's Principal Customer Success Manager, managing high-value enterprise accounts. This role emphasizes building relationships to foster retention and drive product success in a hybrid workplace.You will oversee the entire health of a portfolio of key clients, ensuring they derive value from Tipalti's services. Your strategic input will guide the account plans, while you lead engagements to assess needs and facilitate product adoption.



Effective communication and planning will be key to your success in this position.Key Responsibilities:Take full ownership of customer engagement and product adoptionBuild strategic account plans with cross-functional teamsLead discovery meetings to uncover client challengesMonitor risks and act as a point of escalationDeliver executive reviews that align on goals and opportunitiesRequirements:10+ years in Customer Success or related rolesExperience with high-profile clients in SaaS or FintechExceptional strategic planning and discovery skillsProven ability to engage with C-suite executivesHighly organized with strong verbal and written communicationUtilize your skills in strategic account management to enhance customer relationships and outcomes at Tipalti.#J-18808-Ljbffr

📌 Senior Customer Success Manager At Tipalti (Toronto)
🏢 Tipalti
📍 Toronto