Join PointClickCare as a Customer Support Escalation Leader, where you will manage pivotal customer escalations within a flexible remote workplace. Innovate the support function as you enhance customer satisfaction.In this key role, you'll coordinate efforts to resolve high-impact customer concerns while building out the escalation management framework. Collaborating with internal teams like engineering and product management, you will influence operational success. This position demands your extensive experience to lead effective incident response strategies.Key Responsibilities:Facilitate high visibility escalations in partnership with key teamsConstruct and optimize escalation management processesUtilize metrics to guide operational enhancementsDevelop plans for customer recovery during incidentsIdentify trends to improve communication and outcomesRequirements:Minimum 8 years of customer support experienceBackground in SaaS escalation managementCross-functional teamwork experienceCapable of executive-level communicationRelevant degree in Engineering or similar is a plusShape the future of customer service in healthcare at PointClickCare.#J-18808-Ljbffr

📌 Customer Support Escalation Leader (Mississauga)
🏢 ApplyMint
📍 Mississauga