CPI is hiring a Manager of Technical Services in Plano, Texas, to champion customer satisfaction through technical excellence. Oversee and enhance the global Technical Services organization. In this senior leadership role, you will report to the VP Programs, responsible for ensuring seamless technical support for Amplifier and Generator products.

You will lead a skilled team to effectively manage customer issues from diagnostics to repair, while improving operational efficiency and driving continuous improvement strategies across the organization. Key Responsibilities:

- Lead complex customer issue resolutions and technical escalations
- Establish and maintain team goals and performance indicators
- Mentor Technical Services Specialists for continuous growth
- Enhance service operations for improved warranty performance
- Build relationships across engineering and product management Requirements:
- Bachelor's degree in a technical field
- 8-10 years experience in technical support roles
- Proven leadership and communication abilities
- Readiness for international travel (20-30%)
- Background in high-voltage or complex systems preferred Shape the future of customer-focused technical support within CPI.

📌 CPI Manager Technical Services Role (Canada)
🏢 CPI International
📍 Canada