Elevate clinic engagement as a Customer Success Manager with Intiveo. This position emphasizes enhancing retention and driving expansions within our innovative patient engagement platform.
You will be responsible for maintaining solid relationships with clinics, utilizing the Value Exchange Model, and activating features to ensure customer satisfaction. Your ability to analyze performance signals will help you conduct essential account reviews and solicit valuable feedback. Collaborating closely with onboarding and marketing teams will be fundamental for increasing upsell opportunities and managing renewals effectively.
Key Responsibilities:
• Execute the Value Exchange Model for all clients • Host structured account reviews for underperformers • Conduct Customer Satisfaction Reviews aligning outcomes • Facilitate expansions through demos and testimonials • Oversee renewal motions for existing accounts
Requirements: • Minimum of 3 years in SaaS Customer Success • Expertise in running adoption-focused playbooks • Comfort in presenting results to stakeholders • Proven upselling experience in a previous role • Nice-to-have: Background in Dental or Healthcare.
Utilize your expertise to support clinics and enhance customer engagement at Intiveo. #J-18808-Ljbffr