Join Great Gulf as the Customer Care Director in Toronto, focusing on transforming the homeowner experience in low-rise developments. Lead initiatives that ensure unmatched satisfaction. This role is pivotal in managing the Customer Care team while overseeing homeowner journeys from purchase to post-occupancy.

You will also enforce compliance with industry standards and warranty management to assure quality outcomes. Interaction with cross-functional teams will enhance service delivery and operational efficiency. Key Responsibilities:

- Mentor Customer Care team members effectively
- Define KPIs and performance measures
- Manage escalations and enhance satisfaction metrics
- Ensure adherence to warranty requirements
- Integrate systems for efficient service delivery Requirements:
- Over 10 years of relevant industry experience
- More than 5 years in leadership
- Direct experience with low-rise products is essential
- Familiarity with TARION requirements
- Willingness to visit various project sites Be a part of Outstanding Gulf’s commitment to exceptional customer care and quality.

📌 Customer Care Director in Toronto
🏢 Great Gulf Group
📍 Toronto