Transform the customer experience landscape at Xplore as the Customer Care Strategy & Enablement Director. Focus on creating seamless, data-driven customer journeys while modernizing contact centre operations. You will lead Xplore's strategy for evolving the Customer Care contact centre into a digitally enabled, insight-driven organization.

Your work will encompass operational efficiencies, improved customer retention, and enhanced service delivery as you partner with departments across the company. Establish strategic objectives for Customer Care transformation

- Foster customer-centric processes and eliminate friction points
- Innovate through automation and self-service solutions
- Drive initiatives to enhance customer retention and loyalty
- Proven experience in customer care operations
- Solid project management and oversight capabilities
- Knowledge of retention and churn management
- Ability to derive insights from data analytics
- Familiarity with agile practices is an asset Lead impactful change, ensuring that Xplore’s contact centre embodies customer-first principles in all engagements.

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📌 Customer Care Transformation Leader at Xplore (Fredericton)
🏢 Xplore
📍 Fredericton