Become an integral part of ABB as a Technical Specialist for Medium Voltage Drives, ensuring exceptional support for customer needs through your technical expertise. This role combines problem-solving with customer engagement. You will provide essential technical support and customer service, enhancing ABB's reputation in clean industrial solutions.
Candidates should have an Electrical Engineering degree with over 10 years of experience in Medium Voltage Variable Speed Drives and a proactive approach to addressing challenges. Bilingual in French and English, you will successfully communicate with a diverse client base. Key Responsibilities:
- Deliver superior customer support for VSD products
- Identify and escalate customer service opportunities
- Document support activities per global processes
- Engage in root cause analysis of technical issues
- Execute follow-ups and ensure customer satisfaction Requirements:
- Degree in Electrical Engineering or comparable qualification
- Over 10 years' experience in MV VSD support
- Robust grasp of Canadian VSD systems
- Familiarity with Microsoft Office and Power Platform
- Excellent communication skills in French and English Leverage your technical expertise to enhance ABB's commitment to efficiency and sustainability through customer support.
📌 Customer Care Technical Analyst (Edmonton)
🏢 BlackBerry
📍 Edmonton
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