Transform the customer experience landscape at Xplore as the Customer Care Strategy & Enablement Director. Focus on creating seamless, data-driven customer journeys while modernizing contact centre operations. You will lead Xplore's strategy for evolving the Customer Care contact centre into a digitally enabled, insight-driven organization.

Your work will encompass operational efficiencies, improved customer retention, and enhanced service delivery as you partner with departments across the company. This role demands strong leadership and a keen understanding of telecommunications dynamics. Key Responsibilities:

- Establish strategic objectives for Customer Care transformation
- Foster customer-centric processes and eliminate friction points




- Innovate through automation and self-service solutions
- Drive initiatives to enhance customer retention and loyalty
- Communicate effectively with cross-functional partners

Requirements:

- Proven experience in customer care operations
- Robust project management and oversight capabilities
- Knowledge of retention and churn management
- Ability to derive insights from data analytics
- Familiarity with agile practices is an asset

Lead impactful change, ensuring that Xplore’s contact centre embodies customer-first principles in all engagements.

📌 Customer Care Transformation Leader at Xplore (Fredericton)
🏢 Xplore
📍 Fredericton