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Title: Customer Experience Associate - Kelowna CBC & Main, BC (18.75 hours/week) As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience

Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs Build strong customer relationships and deliver excellent customer service Uncover and solve customers’ needs Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work setting Have proven customer service skills through work or community involvement Are willing to assist in a professional,



friendly and efficient manner Are available to work a flexible schedule Have strong technical skills and the ability to promote digital and self-service banking options to our customers Internal training to support your career growth and enhance your skills An organization committed to making a difference in our communities – for you and our customers You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

Retail

Sales, Technical Support, Developer, Investment Banking, Banking, Retail, Technology, Finance #

📌 Customer Experience Associate - Kelowna CBC & Main, BC (18.75 hours/week)
🏢 Scotiabank
📍 Kelowna