Drive customer-focused initiatives at the City of Calgary as a Leader handling customer experience and billing. This full-time role requires managing contract escalations and implementing effective strategies. As a leader, you will guide a high-performing team while focusing on continuous improvement in customer service delivery.

With a minimum of ten years of relevant experience, including five years in management roles, your expertise will be essential for data-driven decision making. You will also champion performance development plans and drive change across Water Services that aligns with corporate values. Key Responsibilities:

- Provide leadership and coaching to team members
- Create performance and training development plans
- Utilize data for informed decision-making
- Identify opportunities to enhance customer experience
- Drive strategic change initiatives within Water Services Requirements:
- Degree in Business, Management, or Communications
- At least 10 years of related experience
- Minimum 5 years in a leadership role
- Robust contract and change management skills
- Proven communication abilities and adaptability Apply your leadership skills to enhance customer service at the City of Calgary.

📌 Customer Experience Leader in Calgary
🏢 Tobermory
📍 Calgary