Salary

- __vacancyopjusttionswidget.opt-Department __ Administration
- __vacancyopjusttionswidget.opt-Job Type__ Full-time

__jobinformationwidget.freetext.LocationText__ Concord, Ontario, Canada

Apply Shortlist

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced Customer Experience Representative to be a part of our fast-paced team. This is an onsite position based out of our Saint John's office.

Address: 99 Locke St, Concord, ON L4K 3Z9

Salary: $43,000 - $45,750 annually

Work hours: 8 am - 5 pm EST

Duration - 12-18 months contract The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:



- Maintaining strong customer relationships by handling questions and concerns with speed and professionalism


- Receiving and placing customer service telephone calls, completing web forms and responding to emails


- Entering and processing orders for new and existing customers


- Investigating issues and resolving customer complaints


- Updating and managing customer databases


- Actively promoting Terminix products and services


- Monitoring the route and status of field technicians to coordinate and prioritize their schedule


- Relaying work orders, messages, and information to and from technicians and field management


- Constantly improving results by adhering to a philosophy of service excellence, and following business processes


- Providing an outstanding customer experience to all customers


- Available to work as required based on customer needs


- Performing other duties

Requirements



- Persuasive communication skills and lots of personality!


- Sales oriented, has the ability to identify sales opportunities within a service environment


- Energetic, positive and self motivated


- Naturally empathetic, with the ability to build a strong rapport


- Excellent communication skills - both verbal and written


- Skilled demeanor, stellar phone etiquette


- Able to perform successfully in a high paced, results-oriented environment


- Ability to build relationships and communicate with a broad range of people


- Well organized, energetic and reliable


- Ability to work independently in a busy environment


- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times


- At least one year’s experience in a Call Centre role answering phone calls and emails


- Proficient with Microsoft Office, Outlook and other applicable computer programs


- Bilingual English/French an asset


- High school diploma –
- College preferred


- Will have to undergo a criminal background check


- Will be required to wear a headset, input data and sit for long periods of time

Benefits

- You are paid during your training!
- Great benefits - Medical, Dental, and Vision
- Employer-matched RRSP program up to 3.5% of your base salary per year
- Paid sick and vacation days
- Short and long-term disability
- Life Insurance
- Competitive compensation
- ON DEMAND PAY! Have access to your paycheque as soon as it is earned!

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department. Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions.

Rentokil Canada

Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

Apply Shortlist

Share

Do you feel this job is for you?

Find Out What's At The Core Of This Company.

Learn more

Learn about Rentokil Initial's innovation culture

Click to play

List #1

Latest jobs

Support Services Administrator

Salary

Location

Concord, Ontario, Canada

Department

Administration

Job Type

Full-time

Brands

Rentokil Initial

Remote Type

Location-based

Location

Canada

Description

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their

Reference

6039529

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

Customer Experience Representative

Salary

Location

Concord, Ontario, Canada

Department

Administration

Job Type

Full-time

Brands

Rentokil Initial

Remote Type

Location-based

Location

Canada

Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists u

Reference

6034806

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

Administrative Assistant

Salary

Location

Milton, Ontario, Canada

Department

Administration

Job Type

Full-time

Brands

Rentokil Initial

Remote Type

Location-based

Location

Canada

Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists u

Reference

5995505

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

Support Services Administrator

Salary

Location

Fredericton, New Brunswick, Canada

Department

Administration

Job Type

Full-time

Brands

Rentokil Initial

Remote Type

Location-based

Location

Canada

Description

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their

Reference

5873980

Expiry Date

01/01/0001

Read more Shortlist

Read more Shortlist

List #1





Articles you might be interested in

Making a Difference: How Our Teams in Brunei are Restoring the Planet

Teaser

Making A Difference

Content Type

Blog

Publish date

11/28/2025

Summary

?

- Making a Difference: Planting a Greener Future in BruneiAt Rentokil Initial, our purpose is simple yet vital: Protecting People, Enhancing Lives, and Preserving Our Planet. While our service

Teaser

Beyond Pest Control: Find out how our teams are planting 100 trees in the oldest forest reserves to create a #GreenerFuture.

Read more

- Protecting the Planet
- Making A Difference

From a Six-Month Temp Role to a 30-Year Career Trailblazer

Teaser

Career Development

Content Type

Blog

Publish date

09/11/2025

Summary

Jay Pillay's career story is a powerful testament to how a temporary opportunity can blossom into a lifelong professional growth and success journey. When she joined Rentokil Initial in February

Teaser

Jay Pillay's incredible 30-year journey at Rentokil Initial is a powerful story of how a six-month temporary role can evolve into a fulfilling career.

Read more

- Career Development
- Career Growth
- Rentokil Initial Jobs
- Global Opportunities
- Supportive Workplace
- Long-Term Career
- Workplace Culture

Delivering Service That Counts, Together

Teaser The Front line

Content Type

Blog

Publish date

07/01/2025

Summary

At Rentokil Initial, we know that true excellence isn't just about what we do, but how we do it. It's about the connections we build, the support we offer each other, and the shared comm

Teaser

Are you ready to be part of a team where your service counts and your contributions are appreciated?

Read more

- JoinOurTeam
- Corporate
- Frontline

Sweet Treats &
- Pest Control: How We Kicked Off Our 100th-Year Anniversary in the UK

Teaser

Company update

Content Type

Blog

Publish date

06/16/2025

Summary

Who knew pest control could be so sweet?

At Rentokil

Initial, we love to celebrate, and what better way to kick off our monumental 100th anniversary than with a truly unique and deliciously surp

Teaser

Discover how Rentokil Initial UK celebrated its 100th anniversary with an unexpected treat!

Read more

- Recognition &
- Celebration
- Down-to-Earth &
- Supportive Culture

A Century of Impact: Celebrating 100 Years of Innovation and Opportunity at Rentokil

Teaser

Company update

Content Type

Blog

Publish date

06/05/2025

Summary A Century of Impact: Celebrating 100 Years of Innovation and Opportunity at RentokilWe have marked a monumental milestone for Rentokil – our 100th anniversary! For a century, we've been at the

Teaser

Join us as we celebrate a century of leading pest control innovation, global growth, and impactful careers. Discover how you can be part of our future

Read more

Living Our Values: Louis's Career Journey at Rentokil Initial

Teaser

Our Values in Action

Content Type

Blog

Publish date

03/20/2025

Summary

Learn, Grow, and Thrive: Louis's Career Journey at Rentokil Initial We recently sat down with Louis, a Learning Content Developer from our Group HR - Learning and Development team, to hear a

Teaser

Want to know what it's really like to work at Rentokil Initial? Join us as we chat with Louis from our Learning and Development team about his inspiring career journey and how our values come to life.

Read more

- Day in the life
- Recruitment
- Behind The Scenes
- Career Development
- Continuous Learning

Life at Rentokil Initial: A New Starter's Journey

Teaser

Company update

Content Type

Blog

Publish date

01/02/2025

Summary

Starting a new job can be exciting and nerve-wracking, but Rentokil Initial strives to create an experience filled with support, growth, and a welcoming atmosphere. Take it from Sarah Lane, one of

Teaser

Get the inside scoop from Sarah on what it's REALLY like to join our team!

Read more

- Day in the life
- Recruitment
- GlobalCareers
- JoinOurTeam
- Behind The Scenes

Want a Career at Rentokil Initial? Here's the Inside Scoop from Our Recruitment Manager

Teaser

Career Pathways

Content Type

Blog

Publish date

12/11/2024

Summary

Landing your dream job can be tricky. Acing that application? Even tougher! But don't worry, we're here to help. We sat down with Jo Sharpe, one of our top Recruitment Managers, to get the insid

Teaser

Want the inside scoop on how to land a job at Rentokil Initial?

Our Recruitment

Manager spills the secrets!

Read more

- Recruitment
- Careers
- Hiring
- Job Search
- Interview Tips
- CV Tips
- Application Process

From Graduate to IT Director: Follow Sam's Journey

Teaser

Company update

Content Type

Living RI

Publish date

04/08/2024

Summary

Sam Schrader is the UKIB Region &

- Corporate Functions IT Director at Rentokil Initial. She first joined Rentokil Initial as a graduate student in the RI Management program in April 2005, where

Teaser

Read about Sam Schrader's fantastic journey from a new graduate to becoming the IT Director at Rentokil Initial. Sam's story shows us how learning from others, trying out different jobs, and always being willing to learn can lead to great success in the IT and business industry. Explore her story to see what it takes to build a successful career.

Read more

- Career Development
- Continuous Learning

Unveiling our new careers site!

Teaser

Company update

Content Type

News

Publish date

11/29/2023

Summary

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values. Why the c

Teaser

We are thrilled to announce the launch of our brand-new career site, a platform designed to help you find the perfect job at Rentokil Initial and showcase our vision and values.

Read more

- Recruitment
- RINewCareerSite
- GlobalCareers
- DiverseOpportunities
- RentokilInitial
- RIRecruitment

What is the Rentokil Initial graduate scheme like?

Teaser

New hire

Content Type

Blog

Publish date

09/08/2023





Summary

Inside the Corporate graduate scheme: 1 scheme, countless experiences Aman Bains, Finance Graduate "One thing I have learnt during this graduate scheme is that my career is

Teaser

Read more

- Women
- Recruitment
- Early careers

Initial celebrates 120 years!

Teaser

Company update

Content Type

Living RI

Publish date

08/24/2023

Summary In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London, with customers’ initials embroidered

Teaser In June we celebrated 120 years of our Initial brand. It has been 12 decades since Arthur and Laura Bigelow set up a unique office towels business in London,

Read more

- Hygiene
- Events

Asia torch journey

Teaser

Company update

Content Type

Living RI

Publish date

08/24/2023

Summary

Carrying the RI torch across Asia and MENAT Rentokil Initial is not just any company.

Rentokil

Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to

Teaser

Rentokil Initial is not just any company.

Rentokil

Initial is a company with its feet planted squarely on solid ground and with a phenomenal vision to become the most loved and respected services business on the planet.

Read more

- Day in the life
- Events

Period Dignity

Teaser

Company update

Content Type

Living RI

Publish date

08/24/2023

Summary

Promoting Period Dignity in partnership with the England and Wales Cricket board Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership d

Teaser

Initial Washroom Hygiene and The England and Wales Cricket Board (ECB) have announced a high-profile partnership designed to bring period dignity to grassroots cricket by ensuring menstruation is not something that holds back women and girls from playing cricket.

Read more

- Hygiene
- Women
- Partnerships

Future Innovation

Teaser

Company update

Content Type

Living RI

Publish date

08/24/2023

Summary

New science opens doors for future innovation At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers. Our world-lea

Teaser

At Rentokil Initial we pride ourselves on our ability to innovate to provide the best possible products and services for our customers.

Read more

- Innovation

3,500 Trees

Teaser

Company update

Content Type

Living RI

Publish date

08/24/2023

Summary

Another 3,500 trees planted in the Pacific! This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers in the largest community tree planting weekend at the Nightwings rainf

Teaser

This year eight colleagues from Ambius and Initial Hygiene joined 132 volunteers in the largest community tree planting weekend at the Nightwings rainforest to plant over 3,500 trees.

Read more

- Partnerships
- Protecting the Planet

List #1 Jobs you have shown an interest in

Pest Control Technician

Salary

Location

Charleston, WV

Department

Operations / Technical Services

Job Type

Full-time

Brands

Terminix

Remote Type

Location-based

Location

Charleston

Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader

Reference

JOB_POSTING-3-127478

Expiry Date

08/18/2027

Read more Shortlist

Read more Shortlist

Mosquito Technician

Salary

Location

Metairie, LA

Department

Operations / Technical Services

Job Type

Full-time

Brands

VDCI

Remote Type

Location-based

Location

Metairie

Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader

Reference

JOB_POSTING-3-127496

Expiry Date

08/18/2027

Read more Shortlist

Read more Shortlist

Nighttime Pest Control Technician

Salary

Location

Ronkonkoma, NY

Department

Operations / Technical Services

Job Type

Full-time

Brands

Ehrlich

Remote Type

Location-based

Location

Ronkonkoma

Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our advantages, see below!We are proud to be a member of the Rentokil family of companies, the global leader

Reference

JOB_POSTING-3-127490

Expiry Date

08/18/2027

Read more Shortlist

Read more Shortlist

Plant Care Specialist

Salary

Location

Buffalo, NY

Department

Plant Care / Lawn / Landscaping

Job Type

Full-time

Brands

Ambius

Remote Type

Location-based

Location

Buffalo

Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader

Reference

JOB_POSTING-3-127480

Expiry Date

08/18/2027

Read more Shortlist

Read more Shortlist

MGR SERVICE RESIDENTIAL

Salary

Location

Muncie, IN

Department

Operations / Technical Services

Job Type

Full-time

Brands

Terminix

Remote Type

Hybrid

Location

Muncie

Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our perks, see below!We are proud to be a member of the Rentokil family of companies, the global leader

Reference

JOB_POSTING-3-127500

Expiry Date

08/18/2027

Read more Shortlist

Read more Shortlist

Customer Experience Representative

Apply

Description

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their

Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists u

Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader

Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader

📌 Customer Experience Representative (Vaughan)
🏢 RENTOKIL INITIAL ASIA PACIFIC
📍 Vaughan