Elevate customer satisfaction as a Customer Quality Engineer with Merrithew in Scarborough, ON. Resolve complaints and lead investigations to enhance product quality and customer experience. This role is a key position responsible for linking customer experiences with quality assurance processes.

The successful candidate must possess strong expertise in root cause analysis, complaint resolution, and cross-functional collaboration with various teams. Make impactful contributions while delivering exceptional quality management support. Key Responsibilities:

- Serve as the primary representative for customer complaints
- Conduct root cause analysis using various methodologies
- Coordinate investigations with Manufacturing and Engineering teams
- Communicate findings and resolutions to stakeholders
- Analyze customer feedback for trends and insights Requirements:
- Bachelor's degree in Engineering or related field
- 5–7 years of experience in Quality Engineering
- Proficiency in CRM, ERP, or Quality Management Systems
- Robust problem-solving and communication skills
- Experience with CAPA processes and data analysis Drive quality excellence and improve customer interactions at Merrithew by transforming insights into actions.

📌 Customer Quality Engineer at Merrithew (Toronto)
🏢 Socket.dev
📍 Toronto